EnergyVision
EnergyVision provides green energy solutions, including free EV charging and dynamic energy tariffs. To keep customers informed and involved, the company needed a professional and high-impact communication channel.
They were already active on email, but wanted something faster, more direct, and personal.
#Driving engagement in the energysector
“Meta-HubSpot was clunky, Get In Touch makes WhatsApp campaigns easy and valuable!”- Marketing manager @ EnergyVision
Challenge
The team wanted to notify customers of energy updates — like half-price charging windows or new charging stations — while ensuring high visibility and quick responses.
Their existing toolset (including Meta Business Suite and HubSpot) lacked the speed, clarity and user-friendliness to deliver real engagement. Open rates were dropping and customers missed important updates.
Solution
Get In Touch became the central communication tool, offering EnergyVision a branded WhatsApp channel to push relevant updates and respond to incoming questions.
The setup enabled:
-
real-time alerts about charging promos and energy spikes
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automated replies for common questions
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personalised support for customers with charging cards, billing issues or account updates
Impact
0
customers reached
> 0 %
open rate on WhatsApp
0 %
click-through rate (CTR)
- Compared to email: 45% open rate and 17% CTR
- Stronger engagement and fewer missed updates
- Fully automated customer service process via chat
