Winwinner
Winwinner is a crowdlending platform that connects entrepreneurs with investors. To replace their underperforming chatbot, they needed a smarter and more human-centric solution — one that could answer questions quickly, send updates proactively and strengthen relationships across their user base.
#New customer succes channel
“Great, thank you for the quick service from team Get In Touch.”- Marketing Manager @ Winwinner
Challenge
Investors often had questions about payment status, fiscal benefits or project details. Entrepreneurs needed a direct channel to follow up on their campaigns.
Winwinner’s existing tools were slow and impersonal. They wanted to create a communication flow that felt responsive, clear and trustworthy — without adding to the workload of their team.
Solution
Get In Touch provided a professional WhatsApp channel where investors and entrepreneurs could interact directly with the Winwinner team (and assistant).
Key use cases included:
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automated answers to common questions
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outbound messages with payment status, thank-you notes or campaign updates
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direct support handovers where needed
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improved onboarding for new investors
Impact
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investors supported
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messages sent
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messages received
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open rate
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delivery rate
- Faster response times and a more personal tone
- A stronger, more trusted investor experience
