Paradisus Salinas
Managing guest chats across six different mobile phones was chaotic and unscalable for Paradisus Salinas. We stepped in to replace that mess with one centralized platform.
Challenge
Paradisus Salinas needed their communication to match their five-star reputation. The struggle was a lack of structure and a chaotic workflow that prevented them from offering a truly high-end, effortless service.
Solution
Get In Touch replaced the fragmented setup with one central WhatsApp interface, connected to automated workflows and conversation templates tailored to each guest segment. From the first welcome to the final review.
Impact
100%
delivery rate
>99%
Read rate
12 055
messages sent
12 033
messages received
44
customer segments served