Agoria
For its 1300-guest event at Brussels Airport, Agoria required a seamless system ensuring clear communication from the first ticket scan to the final session.
Challenge
Agoria wanted to share personalized ticket info, agenda updates, and room logistics in real time. They needed a centralized view to monitor guest interactions and intervene whenever manual support was necessary.
Solution
By linking WhatsApp directly to their ticketing system, Agoria shared personalized access links and updates instantly. Attendees managed their entire day (from program info to arrival instructions) in one chat while AI handled the bulk of incoming questions.
Impact
1353
participants
> 95%
open rate
7191
messages sent
1115
messages received
96%
AI-handled chats
52
flagged conversations