Conversational Journeys
Reach your stakeholders where they really are… On WhatsApp
Communication is everywhere. But real conversations rarely happen. Emails remain unread, social media reach keeps dropping, and responses take too long or never come at all.
With Get in Touch, human interaction becomes part of communication again. Through WhatsApp, the channel where people actually are, you build direct and personal connections powered by AI.
The Opportunity
Why WhatsApp
Every organization is looking for ways to communicate faster, more personally, and more intelligently. The most effective way to do that is to reach people where they already are: on WhatsApp.
WhatsApp brings it all together: instant, trusted, and one-on-one. It’s the place where conversations feel natural and personal, not like another marketing message. With 2.3 billion monthly active users worldwide (October 2024) and an expected 3 billion in 2025, WhatsApp is by far the most powerful channel to connect with your audience.
AI takes this even further. Our AI agents help personalize every interaction, automate repetitive questions, and collect valuable insights.
Every organization is looking for ways to communicate faster, more personally, and more intelligently. The most effective way to do that is to reach people where they already are: on WhatsApp.
How get in touch helps
At Get In Touch, every project follows the same proven path — from connection to growth.
Our 4-step approach combines human connection with smart technology, helping you build relationships that scale and conversations that matter.
1. Connect
We help organizations create conversations that make an impact.
Connect all your contacts through one professional WhatsApp account
The first step in every conversational journey is Connect: the moment your organization builds a direct line with its audience. Get in Touch helps you reach people where they already are: on WhatsApp.
We set up the technical foundation, make sure your WhatsApp is professionally configured, and help you create connections through three simple yet powerful tools: the WhatsApp bubble, QR codes, and links.
Why Connect matters
A strong connection starts with visibility and accessibility. The easier it is for people to reach you, the higher their engagement. With Get in Touch, you remove every barrier. No more forms to fill out or emails to search for. People simply send a WhatsApp message.
This makes communication more personal, more direct, and far more effective.
How connect works
Whatsapp Bubble
The WhatsApp bubble is a small interactive icon on your website that invites visitors to start a conversation instantly. When someone clicks it, WhatsApp opens automatically with a pre-written message. The user only needs to hit send to confirm consent for receiving updates via WhatsApp. This turns every website visit into an opportunity for real connection. Try it by yourself
QR-Code
QR codes bring your offline and online communication together. Visitors scan the code on banners, flyers, posters, or screens, and a WhatsApp chat opens automatically. Perfect for events, open days, or physical spaces where you want to reach people in real time. The platform also tracks who connects through which QR code, so every follow-up can stay relevant and personal.
Link
The clickable link works the same way but is designed for digital communication. Add it to an email, social post, or newsletter and let people respond directly through WhatsApp with a single tap. Ideal for existing contacts or followers who prefer personal over traditional communication.
Smart connections with
your existing systems
All WhatsApp interactions are automatically collected within your Get in Touch environment. From there, data can be synced with your CRM, marketing, or event systems. We already integrate with platforms such as Salesforce and Hubspot and we build new connections on request when relevant for your organization.
Your existing setup stays in place, now powered by direct, personal communication through WhatsApp.
What happens during the Engage phase
In this phase, WhatsApp becomes the beating heart of your communication. The platform gives you all the tools to make every conversation valuable, structured, and scalable.
2. Engage
We help organizations create conversations that make an impact.
Start conversations that matter
The Engage phase is where real conversations begin. It’s the moment when you move beyond simply reaching your audience and start truly engaging with them. Where Connect creates reach, Engage builds involvement.
With Get in Touch, you don’t just talk. You create relevant, personal, and data-driven interactions through WhatsApp. Automated where it makes sense, personal where it matters most.
Why Engage matters
Real engagement happens when communication becomes a dialogue instead of a broadcast. WhatsApp makes that possible: every message feels personal, even when reaching thousands at once.
Whether it’s practical information, service-related questions, or targeted updates, with Get in Touch, every message is one-on-one.
1. Personalized communication
Make every interaction relevant by using attributes such as name, language, event, ticket number, or study program. This ensures that each recipient gets exactly the information that matters to them. Whether it’s a student receiving their schedule, a citizen getting a local update, or a visitor receiving their table number, every message feels personal.
2. Rich and interactive content
WhatsApp is more than just text. Easily share PDFs, images, and videos, so your audience receives all information directly in the conversation without emails or downloads.
You can also use surveys to collect both information and feedback. Use them to capture preferences, gather data, or measure opinions, all within the same chat, in a way that feels natural and effortless.
3. Automated flows
For recurring moments such as event updates, reminders, or confirmations, you can create automated conversation flows. This keeps communication personal, without the need to send every message manually.
All conversations are managed centrally within the Get in Touch platform.
The result
You build a community that feels heard, valued, and involved, all through the channel people prefer most: WhatsApp.
3. Automate
Automate what can be automated, so there’s more time for what truly matters.
The Automate phase is all about efficiency without losing the human touch. This is where smart technology helps you respond faster, work more accurately, and stay available even when your team isn’t online.
With the Get in Touch platform, both incoming and outgoing communication can be automated, fully tailored to your organization’s needs.
Every organization is looking for ways to communicate faster, more personally, and more intelligently. The most effective way to do that is to reach people where they already are: on WhatsApp.
What clients gain with Get In Touch
0 %
more inbound leads
0 %
more impact than email
0 %
higher conversions
0 %
more upsells
> 0 %
average open rate
+ 0 %
higher NPS score
Impact & Trust
Today, more than 40 organizations rely on Get in Touch, from universities and municipalities to international events and communities. Across all industries, over 90% of incoming questions are handled automatically, while maintaining open rates above 90%. It’s proof that meaningful, personal communication doesn’t have to come at the cost of efficiency. With Get in Touch, technology strengthens human connection at scale.
