Team-Work
With over 2,000 staff members, Team-Work was managing all messages via the CEO’s personal WhatsApp. This became unmanageable, creating an urgent need for a centralized system.
Challenge
To stop updates from going unnoticed, Team-Work sought a solution that offered instant job alerts and 24/7 staff follow-ups. The goal was to centralize all conversations and automate routine responses for the planners.
Solution
Get In Touch moved Team-Work off personal phones and onto a branded WhatsApp channel. They now automate shift briefings and replacement requests from one central hub, ensuring the entire team stays updated.
Impact
delivery rate
open rate
2 153
team members reached
80%
messages received
2 433
messages sent